‘Culture of Service and Accountability’ Supports Mission of Orion EMS

‘Culture of Service and Accountability’ Supports Mission of Orion EMS

Gerard O’Brien, President/CEO & Founder, and Sumi Patel, Vice President

HOW DID YOU get where you are today? The EMS industry, quite literally, never stops. Our staff and units are called to serve our community every hour of every day; there are no weekends, holidays, or “days off.” Obviously, the demands of EMS are not for the faint of heart, and we have established a culture of service and accountability that is different than nearly every other organization. Our leadership team sets this culture by exhibiting their passion for this industry daily. Their tireless dedication makes a better experience for our staff when they come to work and for our patients and clients when they call on us to transport their loved ones.

Who do you credit? Foremost, I credit the leaders and staff of my team. Beginning with Vice President Sumi Patel, who has been with ORION for 15 years, I am extremely proud to work with, and for, everyone who wears our logo. Houston has amazing diversity in the community, and ORION celebrates that both publicly and internally, as seen in the makeup of our leadership team and staff. The people who work at ORION do so because they are committed to our mission and to providing the most professional medical care to every patient we transport. Their devotion to and support of ORION has made us one of the best EMS companies in the city.

What lessons have you learned that might enlighten/inspire? One of the most important roles that Sumi and I play is mentoring and guiding our managers, so that they can effectively lead their departments. Watching their professional growth is very rewarding, but it also has clear benefits to the business, as it allows us to expand to meet new opportunities. Over the last 15 years, we have learned that complacency is not an option. The EMS industry is vibrant, especially in Houston, which requires ORION to have an agile and dynamic business model. We are constantly evaluating our processes to ensure that we are meeting the needs of our community in ways that provide the most impact and value to them. We are tactical enough to respond to every day-to-day circumstance that arises, while, at the same time, maintaining a strategic focus on our goals for the future.

What’s new or upcoming for ORION? As we continue to fulfill our mission of service to the Houston community, we are excited to expand our reach into other hospital systems in the region. Our team and fleet are growing to ensure that we are always ready to serve the people of this community.

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