AN INTERVIEW WITH Jon Heine President of Houston Market, Veritex Community Bank

What were your biggest challenges of 2020? Without question the biggest challenge was pivoting from the playbook we had to begin 2020 in order to quickly address the immediate needs of our clients, colleagues and communities. Working with our customers to provide loan payment deferrals and PPP loans through the SBA Payroll Protection Program (Veritex Bank provided over $400 million to 2,100 clients in Round 1) became the immediate priority. This involved a Herculean effort from over 120 of our colleagues in various departments of the Bank who raised their hand to assist not because of an opportunity, but out of obligation to the communities we serve.