Thrive & Inspire: At Orion, O’Brien and Patel's Focus Is ‘Families We Transport Every Day’
Mar. 6, 2023
ORION EMS Vice President Sumi Patel and President/CEO & Founder Gerard O'Brien
DESCRIBE YOUR HIGHLIGHT of 2022. A continuation of our values, our leadership within the industry and the commitment to quality that our customers have come to expect. We remain on a growth trajectory within Houston and are happy to continue to expand our customer base by providing quality care.
How did you lead through Covid and adapt for success? As an EMS company, any public health emergency places us squarely in the spotlight. While this may seem daunting, being ready and able to handle any medical needs for our community is a pillar of ORION. Our friends and neighbors were hurting, and we made a commitment to be there for them, just as we have for the last 15 years. During these last two years, ORION’s leadership team ensured that our medical personnel were fully trained on the latest guidelines in patient care, and we frequently consulted with the leading medical and government authorities. The core mission of ORION did not change: to provide professional, compassionate medical care to every patient.
How did your career journey lead you to EMS? Throughout my life, I have challenged the status quo of various industries. To me, the most insidious thought for any organization is, “That’s the way we’ve always done it.” In my career, I’ve consistently rejected the concept that an organization has reached its ceiling of potential impact. Having owned several businesses, my primary strategy has been to identify new efficient and customer-friendly ways to function. My decision to enter EMS was no different; I saw an industry that was too crowded (from a competition standpoint) and barely acknowledging the needs of the people it was supposed to be serving. I founded ORION to be the premier EMS company in Houston by returning the focus of our work to where it should always be — the families that we transport every day.
What’s “the end game” for ORION? The “end” is also our “beginning”: our staff and our patients. Every decision I make with our leadership team is focused on providing the best medical care possible in every transport. We are providing the Houston region with safe, reliable care for their loved ones while showing the public, and the EMS industry, what an ambulance service should be.
Describe ORION’s “win-win strategy” in the community. Our strategy centers on people — our staff, our hospital clients, and our patients. The EMS industry is so unique because, by definition, people come to us at difficult moments. ORION has a reputation for not only the quality of care we provide, but in the kindness and empathy shown by each employee. We would not have existed in this industry for as long as we have without being a bright light for the people of Houston when they need us.
What are your favorite aspects of your team? Without question, my favorite aspect is that ORION’s leadership team is entirely “homegrown.” Beginning with Vice President Sumi Patel, every senior leader started their career with ORION at a different level and has earned promotion to their current role. Those shared experiences create exceptionally strong bonds between us, and it ensures that we come to work focused on the same goals each day. Sumi has been standing with me since the beginning of ORION 15 years ago, and her commitment to excellence is, truly, unparalleled.
What makes you excited for 2023? The year 2023 is shaping up to have the same dynamic aspects that impact all EMS companies across the industry. We are excited that our stability in the marketplace, the leadership that guides our company and our continued quality of service will carry us through any challenges that may arise.
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Cirque du Soleil's 'Echo'
1. On, Dancer
Houston Ballet’s Connor Walsh and Sara Webb in ‘In the Night’
In the midst of its always-celebrated production of The Nutcracker, the Houston Ballet’s annual Jubilee of Dance (Dec. 6-8) includes the premiere of a new work by choreographer Brett Ishida and a toast to principal dancers Connor Walsh and Jessica Collado’s 20th season with the company. Spring brings a trio of expressive ballets fusing contemporary and classic: In the Night (Feb. 27-March 9) will include Irish-folk number Celts, Stanton Welch’s Maninyas, and, naturally, Jerome Robbins’ In the Night.
2. Night Lights
Dubbed a “multisensory holiday escape,” Artechouse is an interactive digital-art space near M-K-T in the Heights. Its exhibits Spectacular Factory — an exploration of a holiday toy factory — and Tingle Bells promise to capture the nostalgia and festvitiy of the season. Raise a glass at the city’s only “extended reality” bar, inside Artechouse.
3. By a Thread
Bumin Kim’s thread-and-acrylic piece ‘Spring Shadows’
Houston’s galleries are full of gems year-round, especially during the holiday season. At Anya Tish Gallery, Hedwige Jacobs’ whimsical drawings and animations — inspired by her time living in Indonesia, particularly the overwhelming presence of cardboard shipping boxes — populate the walls through Dec. 28. In January, Korea-born and Texas-based artist Bumin Kim hangs colorful new thread-and-acrylic pieces. The Montrose gallery also curated a group show called Hurry Up, You’re Dreaming in the lobby of 700 Louisiana; works by József Bullás, HJ Bott and others explore the allure of the Op Art movement of the 1960s.
4. Home Girl
Hidden-gem music venue Heights Theater hosts a handful of homegrown stars this winter, including Hayes Carll (Dec. 7-8), Jack Ingram (Dec. 19), and jazz songstress Kat Edmonson (pictured, Feb. 16).
5. 'Nature' Calls
The dragon tunnel at Houston Botanic Garden
Houston Botanic Garden’s illuminated holiday exhibit has been popular for a few years running. This season, HBG brings back Radiant Nature (through Feb. 23), a dynamic, artist-created light show celebrating the Lunar New Year. Immersive and photo-friendly installations — plus plenty of pit stops for hot chocolate and more — will have guests of all ages lighting up!
6. Big Top!
‘Echo’ arrives in February.
Cirque du Soleil returns to Houston with Echo, an all-new production (its 20th!) that will set up at Sam Houston Race Park in February. Filled with dynamic lights and projections, quirky characters and awe-inspiring acrobatics, the fantastical show explores the sacred bond between humans, animals and nature. Echo runs Feb. 6 to March 9.
7. A Festive 'Flourish'
‘Untitled (Overcast)’ by Rubinstein
The landscape-inspired abstractions by New York’s Heather Bause Rubinstein cover the walls of Barbara Davis Gallery until Jan. 10. The show, Flourish + Fade, is comprised of huge oil-on-canvas paintings that were largely created during Rubinstein’s stint in Houston — she called it a “self-created residency” — in early 2024.
8. Cool Cat
A pioneer in the immersive-art world, Meow Wolf has expanded to Houston with Radio Tave, created by 100 artists, many of whom are local. The experience begins with guests walking into what looks like a radio station — but office drawers, doors (even the fridge!), and windows offer portals into new worlds, each surreal and otherworldly in its own way.
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Table grill
BORI RESTAURANT HAS taken over a two-story Montrose bungalow on the corner of Lovett and Whitney. The family-owned high-end steakhouse features prime meats grilled tableside with a custom ventilation system that creates a smokeless environment — the only system of its kind in Houston.
The restaurant is owned by the Koo family and led by Kevin Koo. The Koos have been providing humanitarian relief efforts along the South and North Korean border for decades, and have amassed a collection of rare North Korean art. Bori is one of the only places in Texas showcasing North Korean pieces — look closely, and you’ll notice that none of the works are signed to protect the artist.
In a further nod to the family’s Korean roots, the name Bori comes from the Korean word for “barley.” Barley is a staple crop in Korea, sustaining the lives of many during times of famine, war and oppression. “We opened Bori with an upscale vision of our heritage. Now, we are thrilled to have such a great response and to be able to expand to a new home in Montrose,” says Kevin. “The Houston culinary scene is extremely diverse, and we are proud to offer a unique experience with our premium cut meats and cooking techniques.”
In addition to the meats cooked at the table, the Montrose location offers new dishes like fried chili eggplant, bulgogi Tteokbokki and sea bass risotto. Pro tip: End your visit with the Korean-street-food-inspired Hottek ice-cream sandwich. It’s warm crispy cinnamon-filled pastries topped with a big scoop of ice cream!
The original Bori location is located in Spring Branch and opened in 2019.
First floor dining
Spread at BORI
Spread at BORI
Rare North Korean art
Inside Bori Montrose
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